How long will it take to receive my order?

All orders are processed within 3–4 working days before dispatch. Once dispatched, estimated delivery timeframes are as follows:United Kingdom — 4–10 working daysEurope — 4–10 working daysUnited States & Canada — 5–10 working daysUAE — 5–11 working daysPlease note delivery times are estimated from the date of dispatch and may vary slightly due to customs clearance or peak periods. You will receive a confirmation email with tracking details once your order has been dispatched.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

We're sorry to hear your order hasn't arrived! Here's what we recommend:First, check your tracking information which was sent to you in your dispatch confirmation email. This will give you the most up to date status of your delivery.If your tracking shows the order has been delivered but you haven't received it, or if there has been no movement on your tracking for more than 5 working days, please contact us at info@arkiive.com and we will look into this for you as soon as possible.Our team is available Monday to Friday, 9am–5pm.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

At this time we do not offer exchanges. If you would like a different size or item, please return your original order for a refund (if eligible) and place a new order separately.For full details on how to request a return please visit our Returns page or contact us at info@arkiive.com.

How long will it take to receive my order?

All orders are processed within 3–4 working days before dispatch. Once dispatched, estimated delivery timeframes are as follows:United Kingdom — 4–10 working daysEurope — 4–10 working daysUnited States & Canada — 5–10 working daysUAE — 5–11 working daysPlease note delivery times are estimated from the date of dispatch and may vary slightly due to customs clearance or peak periods. You will receive a confirmation email with tracking details once your order has been dispatched.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

We're sorry to hear your order hasn't arrived! Here's what we recommend:First, check your tracking information which was sent to you in your dispatch confirmation email. This will give you the most up to date status of your delivery.If your tracking shows the order has been delivered but you haven't received it, or if there has been no movement on your tracking for more than 5 working days, please contact us at info@arkiive.com and we will look into this for you as soon as possible.Our team is available Monday to Friday, 9am–5pm.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

At this time we do not offer exchanges. If you would like a different size or item, please return your original order for a refund (if eligible) and place a new order separately.For full details on how to request a return please visit our Returns page or contact us at info@arkiive.com.