Delivery Information


We aim to process and dispatch all orders as quickly as possible while maintaining the quality and care behind every ARKIIVE piece.


Processing Time


All orders are processed withinΒ 3–4 working daysΒ before dispatch. This includes order verification, quality checks, and packaging. Once your order has been shipped, you’ll receive a confirmation email with tracking details (where available).


Delivery times below areΒ estimates from the date of dispatchΒ and may vary slightly due to customs clearance, local couriers, or peak periods.

Please note, due to high volume of orders, processing may take an additional 2 business days.

Delivery times
United Kingdom

Estimated delivery time:

4–10 working daysΒ after dispatch.
Europe

Estimated delivery time:

4–10 working daysΒ after dispatch.


Please note that customs delays may occasionally occur depending on your country.
United States & Canada

Estimated delivery time:

5–10 working daysΒ after dispatch.


Delivery times may vary slightly due to customs processing.
UAE

Estimated delivery time:

5–11 working daysΒ after dispatch.


Customs clearance times may vary.

Customs & Duties Policy

For all international orders, customs and import duties may apply depending on your destination country. These charges areΒ set by local authoritiesΒ and areΒ not includedΒ in the item price or shipping cost.


TheΒ customer is responsibleΒ for paying any applicable customs duties, import taxes, or handling fees.

ARKIIVE hasΒ no controlΒ over these charges and cannot estimate them in advance.

Delays caused by customs clearance areΒ outside of our control.

Delivery timelines provided areΒ estimates from the date of dispatch.

By placing an order with ARKIIVE, you agree to this customs and delivery policy.
Refused or undeliverable shipments

If a delivery isΒ refused, not collected, or cannot be delivered for any reason (including failure to pay customs charges):

  • The parcel will be returned to us or handled by the carrier.
  • Our shipping partners charge aΒ return fee, which must beΒ covered by the customer.
  • Original shipping costs areΒ non-refundable.

If we areΒ unable to contact the customer, or the parcel isΒ not claimed, the shipment may be consideredΒ abandonedΒ andΒ disposed of by the carrier. In this case, the order willΒ not be eligible for a return or refund.
Returns & cancellations

  • Customers are responsible forΒ all return shipping costs.
  • Shipping fees are non-refundable.
  • Once an order has beenΒ dispatched, itΒ cannot be cancelled.
  • Any returned items must be unused and in original condition, in line with our Returns Policy.
Can't find what your looking for?

Contact our customer service team at info@arkiive.com. The team are available from Monday to Friday 9am to 5pm.